Account and data deletion

Expathy Client app

1. Open the Expathy app and sign in.
2. Open Profile, then select Delete Account.
3. Review the warning, type DELETE exactly, and confirm.

PsyAccount therapist app

PsyAccount does not create therapist accounts inside the mobile app. Approved therapists can request deletion through the Expathy website:

1. Sign in to Expathy on the web with your therapist account.
2. Open Therapist Dashboard, Profile, then Account & Security.
3. Select Delete Account, type DELETE exactly, and confirm.

What happens after a request

• Account access is closed, the profile is removed from active use, and the user is signed out.
• For Client accounts, identifying profile fields are removed and future bookings are cancelled. The same email address can be used for a new account after seven days.
• Booking, payment, credit, refund, security, and audit records may remain in restricted systems when required for legal, tax, accounting, fraud-prevention, or dispute purposes. For Client accounts, the email retained only in the deletion administration record is cleared at its ten-year legal-purge date.