Therapy access for international employees

Your current support is not reaching international employees because the offer feels distant, generic, and unsafe to use. Low EAP engagement shows that availability is not the same as trust, especially when language, cultural fit, and fear of being judged make silence feel easier.

For international staff, the specific failure is language, cultural fit, and the strong incentive to stay silent rather than look like they cannot cope in a country they chose to move to. This is not a communications problem. Sending more emails about the EAP will not fix it. It is a fit problem.

Employees get private access without asking HR, calling a phone queue, or proving they need help. They sign in with their company email, enter the company code, get matched with a culturally aligned licensed psychologist, and book directly without referral, gatekeeping, or manager involvement.

1. Step 1

   The employee signs in with their company email.

2. Step 2

   They enter the company code.

3. Step 3

   They are matched with a licensed psychologist who shares their native language and cultural background.

4. Step 4

   They book. No referral, no waiting list, no conversation with HR.

HR is never in the loop. The employee does not have to ask permission or explain themselves to anyone at the company.

The employer sees aggregate usage only, so the company can know whether the programme is being used without knowing who used it or why. There are no names, no individual data, no session content, and nothing attributable to any person, ever.

• Aggregate usage only, for example how many employees used the service.
• No names, no individual data, and no session content.
• Nothing attributable to any person, ever.

This matters to the budget because untreated depression and anxiety create measurable productivity loss before HR sees a resignation. For international employees, the cost often appears as absence, disengagement, lower performance, and a departure the company did not know was building.

The cost of an international employee quietly struggling is not one line item. It shows up as absence, as disengagement, and eventually as a resignation the company did not see coming.

The package includes ongoing therapy access for every eligible employee, not only relocated staff. Employees use company-email and company-code access, are matched by native language and cultural background, and the employer receives aggregate usage reporting only as part of one enterprise package.

• An enterprise therapy package, priced on the number of employees
• All employees eligible, not only relocated staff
• Matching by native language and cultural background
• Ongoing access, not a fixed block of sessions that runs out at the worst moment
• Company-email and company-code access
• Aggregate usage reporting to the employer

The package runs on an annual contract with a mid-year check-in, so access remains available beyond a single event or campaign. During the check-in, Expathy and the company review aggregate usage and adjust the number of seats if needed without interrupting access.

This is not a generic therapy benefit because Expathy psychologists are licensed clinicians who are themselves expats, matched to employees by native language and cultural background. That is the whole mechanism, and it is what a generic provider cannot do.

For the company, setup is a simple commercial and access process: book a short call, size the package to your headcount, issue the company code to employees, and review aggregate usage together at the mid-year check-in before the annual renewal.

1. Step 1

   Book a 15-minute call with a real person.

2. Step 2

   We size the package to your headcount.

3. Step 3

   Your employees get a company code and can start immediately.

4. Step 4

   You receive aggregate usage, and we review it together at the mid-year check-in.

Confidentiality is absolute: all sessions are delivered by licensed psychologists, nothing an individual employee says is ever reported back to the employer, and the employer receives aggregate usage only. There are no names, no individual data, and nothing attributable to any person.

• All sessions are delivered by licensed psychologists.
• Nothing an individual employee says is ever reported back to the employer.
• The employer receives aggregate usage only, with no names and no individual data.
• Confidentiality is absolute.